Holiday Terms and Conditions
Your agreement with us
Please read these terms and conditions carefully as they make up your agreement with us, together with your booking confirmation and the information on our website.
Porth Beach Tourist Park is a trading name registered in England and Wales,
Registered office 00 674 872 Porth Beach Tourist Park, Porth, Newquay Cornwall TR7 3NH.
These terms and conditions apply to all booking contracts made with Porth Beach Holiday and Tourist Park Limited either online, by phone or through a travel or booking agent.
Changes to our terms and conditions
We may need to update our terms and conditions from time to time. You can find the latest version on our website www.porthbeach.co.uk
If we make significant changes to our terms after you’ve booked, we will, where possible honour our previous conditions or give you the option of cancelling. If you’re not happy with our terms or have any questions about them, please contact us. Otherwise, we will assume you have accepted these terms.
General Terms and Conditions
Porth Beach Holiday Park is a families and couples only site
No bookings will be accepted from all male, all female, or unevenly mixed groups of friends from non-family orientations. We do not accept singles.
If you haven’t made a group booking and arrive in a group, we will ask you to leave the park without a refund.
In certain circumstances, Porth Beach will accept bookings from clubs, school groups or similar.
All prices are inclusive of VAT at 20%. If the VAT rate changes, the actual amount due will be determined by the rate prevailing on the day your money is received.
Information supplied will be stored on a computer for the purpose of future distribution to you of our advertising material and under no circumstances will be passed on to a third party. For the Data Protection Act 1984, the acceptance of a booking signifies assent to this. Bookings will only be classed as “confirmed” on receipt of your deposit and signed pitching agreement. Any bookings that have been given a specific “hold until date” but no deposit received, will be cleared at 12 noon on said, “hold until date”. Unfortunately, no exceptions can be made due to increased demand.
- Changes made to an existing booking will incur a £5 administration charge.
- Unruly behaviour and malicious damage will not be tolerated. The parties involved will be asked to leave immediately with no reimbursement.
- The company reserves the right to terminate any booking or refuse entry to the park for unacceptable behaviour.
Paying for your holiday
You will be required to pay a deposit per week booked at the time of booking, to secure your holiday booking.
Touring and pods deposit – £50 per week
Holiday homes deposit – £75 per week
The remaining balance will be due in full 40 days prior to arrival. Payments can be made online if the booking was originally made via the website, or by calling the reception team to make a payment using a credit or debit card.
If you have given us your e-mail address, we will send out a payment reminder e-mail 2 weeks before your payment is due. Your payment due date is written on your confirmation for your reference. If there are any issues with your holiday payment, please notify us at the earliest opportunity so we can discuss this with you.
If your payment is late, we will notify you of non-payment. Non- payment will attract a non-negotiable late payment charge of £20.00 on all bookings. In the event, we do not receive payment and we do not hear from you we reserve the right to terminate our contract with you and cancel the holiday booking without a refund. All bookings made within 40 days of arrival must be paid in full at the time of booking.
Insurance cover prices;
- £0 – £99 = £20
- £100 – £199 = £30
- £200 – £299 = £40
- £300 and above = £60
The insurance premium is automatically included in your deposit. We strongly advise you to take the policy as no refunds are given without it. For this small premium, Porth Beach Tourist Park will refund any monies paid excluding the cancellation cover charge and booking fees, provided we receive written confirmation of cancellation of the entire party at least 2 weeks before the commencement of your holiday. Porth Beach Tourist Park will only refund if cancellation is due to any of the following – serious illness or redundancy or pandemic to any of the booked party. Death of an immediate family member (specifically spouse/partner, parents, children or a brother/sister – this cover does not extend to any other family member). Please note that the claim must be in writing and supported by the relevant documents (doctors note, P45, death certificate.) We do not reimburse the costs of securing these documents.
If you have your own holiday insurance and do not require Porth Beach Tourist Park’s Insurance cover, we will require you to put this in writing to us within 2 weeks of making your booking. If booking online, you can decline the insurance cover by putting a note in the special request box stating you do not require it and have your own cover. We can then remove the premium for you. No refunds will be made on bookings without the cancellation scheme. Please note refunds cannot be given after arrival if for any reason you should leave early, you may wish to take out your own insurance to cover this.
Porth Beach Holiday Park are not responsible nor issue refunds for events beyond our control including but not restricted to extreme events such as war and acts of terrorism (and the threat of these), civil war, significant risks to human health such as natural disasters, floods, earthquakes or extreme weather conditions, the act of any government or other national or local authority and all similar events outside our or our supplier’s control.
Static Caravans Conditions
Caravans are available from 4 pm on the date of arrival until 10 am on date of departure. Upon arrival, a £50 key deposit is required which will be returned on the date of departure after your caravan has been vacated and checked to ensure no washing up has been left and that the caravan is left in a satisfactory condition.
No pets of any kind are allowed in the caravans – nor can they be kept in cars adjoining the caravans, anyone found doing so will be asked to leave. Unless otherwise notified of changes in arrival date or time your caravan will be held for you until noon the following day, at which time it is available for re-letting.
The key deposit is a damage waiver deposit to be retained in the instance of breakages, shortages, smoking in caravans, damage, lost keys and additional cleaning required and any behaviour detrimental to the enjoyment of other guests and/or staff.
Where we require a higher value returnable deposit, such as for group bookings, we will charge a security deposit in addition to the key deposit and will be treated as an extension to the key deposit terms.
The key and security deposits do not represent full liability and we reserve the right to charge for damage or additional cleaning etc.
All accommodation is booked on a self-catering basis. We do not supply cleaning products, toiletries or condiments. We do provide duvets and pillows in our holiday homes but do not provide towels, duvet covers, sheets or pillowcases. Linen can be booked additionally up to one week in advance prior to arrival for £10 per set to be made up for your arrival. If requesting linen for the pull out bed this is supplied for £5 but will not be made up for arrival.
Please note that most of our holiday homes will not be able to fit a travel cot in the master bedroom.
To accommodate a travel cot, it is possible to fold up one or both beds in a twin bedroom or alternatively use the pull-out conversion bed with a travel cot alongside in the living space.
If you need to hire a high chair or travel cot, please let us know at the time of your booking so we can reserve one for you. Information on hire charges are shown on our website. Please note high chairs and travel cots are subject to availability.
All our Holidays Homes and Pods are strictly non-smoking.
Touring Pitches Conditions
Touring pitches are available from 12 noon on the date of arrival until 10 am on date of departure. Anyone arriving the day before their arrival day expecting to stay in the car park will be asked to leave and return after midnight. Unless notified of changes in arrival date or time, your pitch will be held for you until noon the following day, at which time it is available for re-let. Site fees are charged on a per pitch basis not per person. No groundsheets allowed unless of the continental “breathable” type for caravan awnings.
Dogs are accepted on the touring side only but must be kept on a lead at all times (even on pitches) and not exercised in the park grounds or car parks, we do not tolerate bad dog behaviour If dogs are not as described at the point of booking, display unsocial behaviour or cause disruption to other guests we reserve the right to terminate the booking forthwith without compensation. Dogs should not be left alone on pitches so not to disturb other guests if become distressed.
Failure to comply with these conditions will result in the offending animal’s owner being asked to leave the park before their due departure date. Porth Beach operates a policy that refuses certain breeds of dog for the comfort of our customers. In the interest of maintaining a friendly and safe environment, you will be asked upon booking to state the breed of your dog(s).
The electricity supply to our electric and premium pitches is nominally 16 amps / 240 v, however, we reserve the right to reduce this capacity without warning and cannot guarantee a full supply during periods of high demand or under conditions out of our control.
Static Caravans (charged on a weekly basis)
- High chair £15
- Cot £15
- Extra Car £1 per night (to be left in the car park)
- If required, linen is available at £10 per set.
Please indicate upon booking how many sets you wish to order.
Touring Pitches (charged on a nightly basis)
- Dogs £4 (per dog – certain breeds are not acceptable)
- Car (£1 per car, per night to be left in the car park)
- Hardstanding £3
We have Wi-Fi available on site for our customers to purchase at the reception at a chargeable rate.
Choosing your pitch
It is possible to choose your pitch/caravan plot subject to availability for an additional £10 per unit. Please note pitch preference is also subject to provision of your unit dimensions as the unit must fit safely on the pitch (see ‘unit sizes’ section).
Please note we can only accept a maximum of 3 bookings together within any particular family group.
Only one discount or special offer can be applied per booking. Once booked any offers that may become available subsequently, such as last-minute offers, cannot be applied to an existing booking. Special offers apply to new bookings only made from the day the offer begins.
Only the people named on the booking confirmation can use our holiday homes, facilities, and touring/camping pitches. Please check your booking confirmation as soon as you receive it and please advise us of any changes right away.
Bookings and accommodation are non-transferable; we will not permit access to site any persons who have obtained a booking that was not purchased directly from ourselves or one of our registered booking agents.
The lead party is the lead person named on the customer account under which the booking is made and accepts ultimate responsibility for the booking including the behavior of all-party members and payments. Accordingly, the lead party member but be present for the duration of the entire stay unless by prior arrangement with management.
You must let us know the total number of people coming with you (including children and babies) as you must not exceed the capacity of your holiday home, pitch or pod. We provide details of the maximum capacity on our website (which will be 2 to 6 people maximum depending on the unit type and 8 persons maximum per pitch). Please contact us if you require any assistance in making your caravan size selection. Please check your confirmation carefully to check you have a caravan suitably sized for your party.
If you do exceed the maximum number of occupants, we will, unfortunately, have to turn any extra people away at check-in.
We do not permit any accommodation to be sub-let under any circumstances.
By law, we cannot permit guests to work from the site.
If you have special needs or are travelling with someone who does, please call our friendly booking team on 01637 876531. They can give you advice and information about our parks facilities. We also have a Disability Access Statement that we can email or post.
For touring, camping and pod bookings, the lead party member must be aged 18 years or over.
For holiday home bookings, the lead party member must be aged 21 years or over.
For all bookings, there is a maximum allowance of four under 18s for each responsible adult named on the booking. This ratio applies per unit of accommodation or pitch also.
If you are going to be late arriving for your holiday home or pitch, please notify us at the earliest opportunity. If you do not contact us, the unit you have booked will only be held until noon the day after the booked arrival date (provided full payment has been received) after which time we may re-let without notice and without a refund.
If you are going to arrive for a holiday home booking after reception has closed, the night warden will have your key. You will need to visit reception in the morning to complete the check-in procedure.
If you are arriving for camping or touring booking, you will only be allowed to pitch up during daylight hours. There is no pitching up after dark due to our noise policy, so you would be directed to pull into our car park and wait until reception opens at 9 am the following morning when you will then be allowed to pitch up.
We would like all our guests to enjoy their holiday with us. We, therefore, reserve the right to refuse some bookings, if we think a person will compromise the enjoyment of other guests or the wellbeing of staff.
If you are unruly or antisocial whilst staying on the park, you will be required to leave immediately without a refund. This type of behaviour includes, but is not limited to, any confrontational or threatening behaviour, discrimination against, or harassment of anyone in relation to their sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, relationship status, disability, sexual orientation, or gender re-assignment.
The company reserves the right to terminate any booking at any time, without compensation or refund.
No noise policy
Whilst we appreciate everyone is on holiday and we would like you to have the best time with us, we ask that guests abide by the no noise policy to ensure the peaceful enjoyment of the park by all guests. Therefore, please note we have a zero-tolerance policy after 10 pm. Security staff patrol the site after 10 pm to ensure the no noise policy is followed. If you are affected by noise during your stay, please notify security at the time, and please let reception staff know the following morning.
If you are bringing a vehicle with you, please advise us when booking your holiday. For touring reservations, we charge per vehicle on-site, which includes motorhomes and caravans.
Cars towing a touring caravan are charged as one vehicle.
The maximum speed limit across the site is 5mph for all vehicles and must always be adhered to at all times and all park roads and areas are subject to Road Traffic Law.
No driving is permitted generally around the site between midnight and 7 am (unless unavoidable) to ensure minimum noise disturbances to other guests. Please respect the peaceful enjoyment of other guests
By law, we cannot permit guests to work from site. Our license extends to short term holiday accommodation only. Where there is a genuine holiday booking and a guest has no option but to use their own commercial vehicle we can make an exception so long as:
The guests do not work from site.
Are not here for their own business means.
The commercial vehicle is in a good state of repair and is no larger than a standard panel van (e.g. Transit).
The guest allows us to make the necessary checks to confirm the above e.g. Allow us to confirm the van is clear of tools etc.
Porth Beach reserve the right to refuse entry to any person or vehicle under the management discretion.
There are times when, due to the nature of the grass environment, vehicles may get stuck in the mud. We can assist with the towing of vehicles from pitches during normal office hours. If assistance is required, you will be asked to sign a disclaimer as we are unable to accept responsibility for any damage caused when giving assistance. Charges may apply.
We do provide parking on site for vehicles.
In most cases one vehicle can be parked next to the holiday home or on your pitch
If people wish to have more space next to their holiday home or on their pitch we do have a large car park at the entrance to leave vehicles in. You will be provided a car pass on arrival, please ensure this is in the car windscreen at all times. The car park is a public car park and is patrolled therefor if no parking pass is displayed a PCN will be issued.
If you have an overly large vehicle you may be asked to leave it in the car park to allow required space on the pitch for the fire regulations.
Your touring pitch
Due to fire regulations the size of your unit (caravan, motorhome, tent) must be given at the time of booking to ensure the pitch is large enough. If on arrival your unit exceeds the dimensions given at the time of booking, then we reserve the right to relocate you to another pitch. Should there be no availability elsewhere, then we even reserve the right to refuse you a pitch. No refund would be offered.
Gazebos, may not be permitted on the pitch if its size reduces the clear space required by fire regulations. Please check this when booking your pitch. We do not permit washing lines on any pitch. Full pitching descriptions can be found on our website and are provided upon check-in.
It is not possible to offer part refunds if you decide to leave early. Once you advise reception that you have vacated your pitch/accommodation we reserve the right to re-let the pitch/accommodation.
Porth Beach accepts no responsibility for personal property left on site. If items are left behind, we can arrange for them to be returned subject to payment of postage cost which will be confirmed before the item is posted. Postage charges can be made over the phone via card.
Our legal responsibilities
Whilst we want all guests to have a great holiday, we would like to remind you using our amenities and facilities is at your own risk. Porth Beach will not accept liability for the loss or damage to persons and /or property, or accommodation, or for any amenities becoming unavailable due to circumstances beyond our control.
Health and Safety
Our rules are designed to keep you safe and we require all guests to observe these rules and all safety signage and directions. If you need to see our Health & Safety Policy, it is available for inspection by request in reception.
In accordance with health and safety advice and for the safety of all persons on the park we do not permit guests to fly drones on or around the site.
The use of Segways, Electric and Motorised scooters and hoverboards are not permitted on the park by adults or children, as they can be hazardous and are a nuisance to other guests and staff.
We want the whole family to enjoy their holiday so please make sure you know where your children are at all times.
We do not offer childcare services, children remain the responsibility of their parents or guardians whilst on site.
Children must be supervised by parents or guardians when using the facilities.
Other things we would like you to know…
The company reserves the right to enter caravans and pods under special circumstances or emergencies, at any time.
We do not permit gazebos, tents, washing lines or similar items on the grass area by your holiday home.
Please ensure BBQ’s are positioned so they do not burn the grass or become a fire hazard; they should be kept off the ground and in a well-ventilated area. BBQs should not be used or stored within any type of accommodation as this can cause deadly carbon monoxide poisoning. Disposable BBQs should be disposed of only when completely cold.
BBQ’s are not permitted on our holiday home decking.
We do not knowingly allow anyone to stay who has a record of any order indicating antisocial behaviour, violence, abuse, public disorder, or criminal damage or any other form of antisocial behaviour; or is a convicted sex offender, subject to the notification requirements of the Sexual Offences Act 2003; or subject to a Risk of Sexual Harm. If it later becomes known to us that this is not the case, we reserve the right to cancel your booking and require you, and all members of your party, to leave the park, without refund.
Making a complaint
We hope that you have a wonderful holiday with us, but should you have cause to complain please pop in to see the Reception team at the park during your stay or call reception on 01637 876531 with any problems you may have so we can log your complaint and try to put things right at the time. We cannot rectify or compensate for complaints once you have left the park.
If your holiday is over and you’re still unhappy, please email your complaint to email@example.com or write to us at Porth Beach Holiday Park, Porth, Newquay, Cornwall TR7 3NH within seven days of the end of your holiday.
The letter or email must be from you (the lead booker) as you’re the person we made this agreement with. Please include a contact number so that we can contact you if further information is required. We aim to answer all emails and letters within 14 days of receipt.
If you would like to discuss your booking with us or have any questions regarding the terms and conditions, please contact us through the details below.
Porth Beach Holiday Park